Frequently Asked Questions

We offer the creative and affordable solutions for medium to large business concerns. Our company is involved in providing;

• Web Design and Development
• Web Hosting services
• Internet Marketing
• Branding
• Software Development
• Mobile Application Development
• Cloud Application Development
• Search Engine Optimization
• Graphic Design
• 3D Architectural Visualisation
• Technical Support

Our development process has eight phases;

• Collect - Requirement Gathering
• Analyse - Requirements Analysis
• Define - Define the Project
• Design - Design and Prototyping Stage
• Develop - Project Development
• Review - Testing and Review
• Deploy - Implementation
• Support - Application Maintenance and Support

There’s not one single answer to this question. A website design is quoted based on the needs of each individual project. Every website is unique and requires different components; we design and develop custom websites specifically for your small business. We’ll ask a lot of questions, assess your needs, and give you a quote based on that assessment.

On average, we shoot for a six to eight week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

Once we have the relevant information needed to design a logo, it generally takes 3 to 5 working days to come up with logo design options.

If you are not satisfied with the logo option, we will take your feedback on the logo shared and will create new option to match your expectations.

We make sure that the website developed by us is highly optimized for the search engines. Also, all our designs are mobile-friendly and adapt to the mobile device screen size.

If you are not satisfied with the website design option shared by us, we will provide new option to match your expectations based on your feedback. We provide upto 2 iterations for the design creation and review.

Yes, we redesign the website as per the requirement. We re-design the website to adhere to latest industry and web standards along with device compatibility. Also, we enhance major functionality as per the feasibility and requirement.

We have developed multiple e-commerce based websites

We have been appreciated by many clients for our work. Some featured testimonials can be found on our website

Once the website is complete, we provide the training to the technical person to manage the website.

SEO refers to the list of activities that help us rank websites / blogs / content organically on Search Engines. There are various elements that play a significant role in helping the websites rank organically.

We will ask you a series of questions before we begin, then we will research your market and suggest a series of pages for your website. We’ll learn as much as we need to know to create compelling words that inspire people to get in touch.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we have a copywriter on our team who can help clean up or write original content for you at an additional cost.

We design your website from scratch using a number of tools.

Most of the time, a meeting isn't necessary and the work is completed with only discussions over phone and email. We upload our work to private websites that only clients can access. We then work with you to discuss the site and review changes. The site isn't made available to the public until it looks and works exactly as you wish.

If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as 10 minutes for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.

Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.

It depends on you. If you have more customers than you can handle and don’t want anymore then you might not need a website. However if you want to expand the business, get more enquiries or become the go to person in your space then you should have a website.

Yes. Hosting is like renting space on the internet. You’ll need to buy hosting otherwise people won’t be able to access your website.

If we build your website, we will usually host it for you and you don’t need to do anything. We pay the hosting fee for the first year and we’ll send you an invoice once a year thereafter. Alternatively, you can host the website elsewhere and manage it yourself. It’s completely up to you.

Of course. You’re buying a website from us. It’s the least we can do. As long as it’s available for purchase, we’ll buy it for you and pay for the first year. We’ll send you an annual invoice for the renewal along with the hosting fees.

The choice of domain name depends on how you plan to use it. In most cases, it makes sense to choose one that is easy to pronounce and spell if you will be telling people about it over the phone. Above all, you should choose a name that is memorable and not confusing.

You will own the domain. We will register the domain in your name and address and it belongs to you. This means you have ultimate control over it.

It depends which package you choose. SEO is usually an ongoing commitment and will require continuous work. However, we do offer a package that will start you off on the right foot.

Yes, we split the payment into three. The first 30% is usually taken once you have seen the mockup of your homepage and you’re happy to move forward. The second 30% is usually taken when we complete development phase and you have seen the complete project for testing. The following 40% is taken before the implementation.

It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need.

• Images of you and your team
• Images of your workplace
• Content for the website e.g. text, PDFs etc
• Staff Profiles
• Any Videos you would like adding to the website
• Login details to your existing website

Some of this might already be on the existing website, in which case it can be transferred over to the new site.

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for years, so we aren’t going anywhere anytime soon.

You need a domain name, a Web server and a professionally developed website. You also need the website to be uploaded to your host and promoted to search engines. Creogenex can help you with all aspects of getting a website up and running.

No. We discuss your website requirements and price accordingly. Once you have placed your order with us, we will adhere to our quoted price.

This depends on how much information you want to be displayed on your website. If you have many products and services, then it will be advantageous to have a database built into your design. We will discuss this with you in detail. If a database is advised, we will explain exactly how it will work. We will tailor your website design to suit your specific requirements.

There are many different ways to update websites. The method you choose and the functionality we build into your design is solely up to you. If you have a small website of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask Creogenex to carry out these changes for you. Other methods are largely dependent on how much data or information you have and how you store this information. We can provide an online content management system in which you can update individual products/pages/services or particular sections of your website such as company news. We also can provide functionality so you can upload your entire product catalog to the website in one action using spreadsheets. We can also add databases if you wish.

Your visitors will see some things differently depending on their browser, screen resolution settings and their computers. We design sites with that in mind and preview them in several browsers and resolution settings before publishing. As technology evolves, all websites need to be re-evaluated.

Yes, Creogenex is a one-stop shop. You do not have to worry about who to call if you have problems. Creogenex can take care of everything from registering your domain name and designing your site to building it and maintaining it for years to come.

Creogenex Web hosting service has been up 100% of the time for many years. We have the necessary backups in place to deal with the issue quickly should our servers have any problems in the future.

Static Web pages always look the same and the content rarely changes. To make a change, you must create the page yourself or request a Web designer to do it for you. The newly created page and any images must then be uploaded to the Web servers. Dynamic pages are the opposite. They can change every time they are loaded (without anyone having to make those changes), and they can even change their content based on what your website visitors do. The dynamic page can be created to respond to information entered by your site's visitor. They usually store and pull information from an underlying database. Dynamic sites can reduce ongoing maintenance costs if you don't want to change things yourself with a Web page editor. They usually cost more to develop, as they require more complex coding. A content management utility also needs to be developed to help you manage your site. Many clients have a combination of dynamic and static elements in their sites. For instance, they might use dynamic pages for a product catalog where they have to change information or pictures regularly. The "Contact" and "About Us" pages are often left as static pages.

If the website we have designed for you includes a content management system (CMS), then you can access your administrative areas from anywhere as long as you have an Internet connection. You can make updates instantly and as frequently as you wish. If your website is smaller and designed without a CMS, you can update the HTML pages yourself. Creogenex also can update it for you.

You can have as many pages as you'd like. In fact, the more the better from a search engine's point of view!

Yes. We are happy to look at your existing site and give you a quote for updating it.

Yes. We can redesign existing sites and retain your organization's style or give you a completely new look. Creogenex also can provide a free website evaluation. We will show you how your site can take advantage of the latest Web technologies.

Yes. We always design websites to be search-engine friendly.